Vishwac Sena Kannan  ·  About me

Practitioner of product and engineering leadership. Systems thinker.

20+ years in engineering — 12 of them on voice and conversational AI at Microsoft and Amazon.

On to memory and compounding intelligence

MusicianPilotPhilosopher
vishwack@hotmail.com LinkedIn Bangalore, India · IST
02 · Agni · Current

What's burning right now

Present tense only. This section is written to go stale.

May 2026 — present

Admin persona · D365 Contact Center

I own the admin experience. Making it easy for Contact Center administrators to build and manage their contact center at scale. Delivering different affordances for administrators including visual designer, agentic workflows and more. Conceived agentic-workflow-first: bootstrapped, built and shipped in under four weeks.

Agentic-workflow-first · bootstrapped to launch in under 4 weeks

Embers

June 2024 — April 2026 · not ash. These are still working, still compounding.

Market

Voice in Copilot Studio

Launching voice support opened the $40B+ contact-center market and a sustained monetization path into M365 and Teams.

Customers

100+ customers off legacy voice

Migrated to AI-native platforms — accelerating the revenue transition while simplifying the platform underneath it.

Reach

Multi-channel expansion

WhatsApp (GA), SharePoint, Teams integration, DirectLine streaming and real-time voice — one platform, many surfaces.

Platform

Convergence on agent protocol

Copilot Studio, Azure Bot Service and partners (M365/Teams, Foundry) aligned on agent protocol and channel infrastructure — less fragmentation, faster adoption.

03 · Prithvi · Craft

Eight currents. One I keep returning to. One I'm headed for.

The forces I build with, against and around. Not metaphors — constraints borrowed from the physical world, which already solved the problems software keeps rediscovering. Each one is paired with the work that proves it.

01FireAgni Amplitude and transformation. The nerve to ship the thing that changes the market. Voice in Copilot Studio → opened the $40B+ contact-center market.Amplitude
02WaterJala Absorption. Disturbance and change routed around, not met head-on — the system keeps flowing. No-reboot update and upgrade architecture → deployed to 500M+ devices across IE 8–10.Resilience
03AirVayu Clarity. Complexity made to feel weightless to the person holding it. Conversation Designer → one visual surface for NLU, language generation, dialog and business logic.Clarity
04EarthPrithvi Bedrock. The substrate others build on and then stop worrying about — telemetry, cost, the fundamentals nobody applauds. Microsoft Bot Builder v4 SDK → 160K+ published bots, 200K+ registered developers.Durability
05NothingnessŚūnya Focus. Removing until only the essential remains — the current I keep returning to. Three generations, each deleting a specialist: Conversation Designer → Bot Framework Composer → the D365 contact-center config builder.Restraint
06TimeKāla Judgment. Roadmaps measured in years that still survive next quarter. A multi-year agentic and ambient roadmap → voice → a sustained monetization path into M365 and Teams.Patience
07Energy flowPrāṇa Circulation. Value that doesn't dead-end at an org, a protocol, or a platform boundary. Copilot Studio ↔ Azure Bot Service ↔ M365/Teams ↔ Foundry, aligned on agent protocol and channel infrastructure.Continuity
08MemorySmṛti Accumulation. Context that persists — in systems, and in the people who built them. The current I'm headed for. Two PMs grown to Principal · 28% team growth at Amazon · 11 patents carrying the ideas forward.Compounding

The ground this design stands on

Śūnya — nothingness — is not absence. It is the ground reality: the reference plane on which every sensory, energetic, physical and meta-physical manifestation occurs. For any of it to exist, and to be perceived at all, there must be a ground truth of nothingness to compare against.

Which is why this page is dark. Not as a style, but as the plane. The ember, the tide, the gold — they are all perturbations on a single void. And the same geometry appears to repeat at every scale. Are the micro and the macro points on a fractal, on the reference plane of Śūnya?

04 · Kāla · Passage

One question, asked across twenty years

How do you make a machine easy to talk to — and then how do you make that reach everyone?

20 years in the industry · 12 years of it on conversational AI.

2003–04 · University of Madras
2004–06 · Virtusa
2008–14 · Microsoft — Internet Explorer
2014–19 · Microsoft — Speech, Cortana
2019–20 · Microsoft — Bot Framework
2020–22 · Amazon — Principal PM
2022–24 · Amazon — Sr Manager
2024–now · Microsoft — Copilot Studio
Gold is conversational AI: 12 years 2 months in the industry, plus the university paper that came first.

2003 · Speech Interfaces for Local Dialects — an undergraduate paper. 2004 · Advanced Speech Activator for Windows — an undergraduate project. Both before the first job.

Jun 2024 — present · Microsoft, Bangalore

Principal Group Engineering Manager

Copilot Studio and D365 Contact Center, June 2024 – April 2026: AI platform strategy for agentic and ambient intelligence across Copilot Studio and Azure Bot Service, multi-channel expansion, and the operating model for AI at scale. From May 2026, the D365 Contact Center admin persona.

Apr 2022 — May 2024 · Amazon, Bangalore

Sr Manager, Product Management Tech

Manager of managers. Built and scaled two zero-to-one engineering teams across Alexa's end-customer and developer experiences. 28% team growth in two years.

Sep 2020 — Apr 2022 · Amazon, Seattle

Principal Product Manager

Alexa's core developer experience — vision, strategy and execution across SDK plus online and offline tooling. Shipped NLU and dialog management improvements. Grew two PMs to Principal.

Nov 2019 — Sep 2020 · Microsoft, Redmond

Principal Program Manager, Bot Framework

Open-source Bot Builder v4 SDK — 160K+ published bots, 200K+ registered developers. Led Conversation Designer end to end: architecture, schema and tooling that let anyone model dialogue before writing code.

Feb 2014 — Nov 2019 · Microsoft, Redmond

Senior PM, Speech Platform — Cortana

Cortana's client speech platform across PC, tablet and Xbox — 300M+ devices. Built the agent authoring toolchain and third-party Voice Commands extensibility.

Feb 2008 — Feb 2014 · Microsoft, Redmond

Program Manager II, Internet Explorer

User-facing UI across IE 8–10 — tabs, navigation, frequent sites. No-reboot update and upgrade architecture deployed to 500M+ devices. Globalization and sim-ship for IE8–IE10.

Jun 2004 — Jun 2006 · Virtusa, India

Software Engineer

Middleware integration platform for a US internet-security / enterprise-management company, and call-server telemetry libraries in C/C++ for a VOIP provider.

05 · Prāṇa · Signals

Downstream effects

11Patents granted
20+Years
160K+Bots on the v4 SDK
200K+Registered developers
300M+Devices reached
$40B+Market opened

Talks

Four recordings, in the order they were given. Two are Build sessions, two are the AI Show.

Conversational AI: Best Practices for Building Bots

Microsoft BuildBRK32252018

Practical guidance for building great bots, put to work with the Bot Builder v4 SDK, its development tooling and Cognitive Services. Presented with Elaine Chang.

Microsoft Learn

Let's talk about Conversation Design

Microsoft BuildBRK33012019

Designing the conversation before the code — what makes a great conversationalist, closing with the first public preview of Bot Framework's visual Conversation Designer.

YouTube

Bot Framework Composer

AI ShowJan 2020

Introducing Composer — an integrated authoring tool for developers and multi-disciplinary teams — with Seth Juarez. Triggers, actions, language generation and handling interruptions.

YouTube

Advanced Language Understanding & Language Generation with Bot Framework Composer

AI ShowMay 2020

The deeper cut: flexible slot filling, interruption handling, local intents, confirmation and correction — plus conditional response generation and card generation with data binding.

YouTube

Patents

My patents, in the order they were granted.

21 Jun 2016 US9374431 Frequent sites based on browsing patterns Frequent sites ranked by engagement time rather than visit count — roamed across devices, and decayed as interest fades.
29 Nov 2016 US9508339 Updating language understanding classifier models for a digital personal assistant based on crowd-sourcing When a request matches no known command, the user labels it in a small GUI — and that label becomes training data.
27 Jun 2017 US9690542 Scaling digital personal assistant agents across devices Chooses which agent answers, and which phrasing suits the device's current mode and hardware.
07 Nov 2017 US9812126 Device arbitration for listening devices When several devices hear the same wake word, this decides which one answers — per-task preference first, with a capable fallback.
05 Dec 2017 US9837081 Discovering capabilities of third-party voice-enabled resources Ask what a device can do, or which devices can do a given task — plus a practice mode for learning the voice commands.
01 May 2018 US9959129 Headless task completion within digital personal assistants An app completes its task in the background with no window appearing — the assistant answers from inside its own interface.
29 Jan 2019 US10192549 Extending digital personal assistant action providers Tasks route to registered third-party action providers. If the preferred one can't do it, another that can still completes the task.
15 Dec 2020 US10868778 Contextual feedback, with expiration indicator, to a natural understanding system in a chat bot Concepts recognised in one turn are fed back as context for the next — each carrying an expiry, so stale context can't misread a later utterance.
30 Nov 2021 US11190466 Configuring a chatbot with remote language processing The author chooses which language-processing system the bot will use at runtime, instead of one being baked in.
30 Aug 2022 US11431657 Visual trigger configuration of a conversational bot Draw a trigger as a node, configure its properties in the UI, and the code that wires it to whatever activates it is generated for you.
08 Aug 2023 US11722440 Visual design of a conversational bot A canvas, a property pane and a live serialised view. Edit any one of the three and the other two update.
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06 · Vāyu · Voices

In their words

People matter to me as much as the work I put out. It's a privilege to have had the opportunity to work with these wonderful people.

1 / 19

I've had the privilege of working closely with Vishwac over the years, and I can confidently say he has been one of the most impactful leaders and mentors in my professional journey. He has been someone the team consistently looked up to for guidance, inspiration, and clarity during both challenging and high-growth phases of our work.

What makes Vishwac truly stand out is the unique combination of strong technical depth and exceptional product thinking that he brings to every conversation and decision. He has an incredible ability to look at problems from multiple dimensions — customer impact, long-term product vision, technical feasibility, business priorities, and execution strategy, all at the same time. His 360-degree understanding of the product and ecosystem has played a huge role in shaping the direction and roadmap of the organization. More importantly, he constantly created opportunities for the team to take on meaningful work and showcase impactful outcomes.

One of the things I've admired most about him is his mindset when dealing with challenges. In situations where most people see blockers, risks, or limitations, he somehow manages to identify possibilities and opportunities. He brings fresh and often unconventional perspectives that help teams think beyond the obvious and approach problems with confidence and creativity. His ability to stay calm, strategic, and solution-oriented during complex situations has been incredibly motivating for everyone around him.

Beyond his technical and strategic strengths, Vishwac is also an outstanding people leader. He genuinely invests in the growth of individuals and creates an environment where people feel trusted, empowered, and encouraged to do their best work. He leads with humility, gives credit generously, and always makes himself approachable despite the scale and complexity of the work he handles. He has a natural way of bringing teams together, aligning people toward a shared vision, and helping individuals grow both professionally and personally.

Personally, I've learned a tremendous amount from him — not just about technology and product thinking, but also about leadership, ownership, and how to navigate challenges with the right mindset. Working with him has been an incredibly rewarding experience, and I'm grateful for the mentorship and support he has provided throughout.

Any team or organization would be fortunate to have a leader like Vishwac. I would wholeheartedly recommend him to anyone looking for a visionary leader, strong mentor, and someone who consistently inspires the people around him to aim higher and think bigger.

Regina Aboobacker Principal Software Engineering Manager, Microsoft Reported to me directly May 2026

Vishwac is one of the strongest engineering leaders I've worked with—combining deep technical judgment with exceptional execution. He's played a key role in delivering complex, cross-org AI and contact center initiatives, consistently driving impact at scale. What stands out is his ability to bring clarity to ambiguity and align teams to land outcomes. A trusted leader you can rely on for high-stakes, platform-critical work. He is also a trusted driver of complex cross-org initiatives. In programs that required alignment across multiple engineering teams, product functions, and external dependencies, Vishwac demonstrated a strong “one team” mindset—navigating complexity, influencing stakeholders, and ensuring we delivered against ambitious timelines. His leadership has directly contributed to setting new standards for collaboration and execution across teams. I would highly recommend Vishwac to anyone looking for a leader who can scale AI platforms, drive cross-org execution, and deliver meaningful business impact.

Sankara Narayanan Senior Vice President & Head of Product, SAP BTP Build Managed me directly Apr 2026

I consider myself fortunate to have had the opportunity to report directly to Vishwac — a truly once-in-a-lifetime learning experience. I have always felt privileged to learn from his exceptional leadership and collaborative spirit throughout our shared initiatives in Microsoft Copilot Studio.

Vishwac demonstrates a deep commitment to organizational alignment, especially during transitions and complex outage situations. His emphasis on clarity of purpose, strong principles, and adaptability has ensured the team remains focused and motivated through change. His ability to distill complex challenges into actionable priorities has kept me and my team energized and productive.

By sponsoring high-impact initiatives, he has helped me to deliver measurable results while empowering contributors across the organization. I have personally valued his support in horizontal initiatives and his dedication to fostering ownership and cross-functional collaboration.

Vishwac communicates with clarity, warmth, and strategic intent. Whether welcoming new teams, celebrating milestones, or setting expectations, his inclusive and forward-looking approach fosters trust, accountability, and a culture where high performance thrives.

Thank you, Vishwac, for leading with purpose, amplifying team strengths, and creating an environment where innovation and execution go hand in hand. It has been a privilege to work alongside you.

Kunal Singh Principal Engineering Manager, Copilot Studio, Microsoft Reported to me directly Aug 2025

I had the privilege of working under Vishwac's leadership for a year at Amazon Alexa, and it was one of the most enriching experiences of my career. As a manager and mentor, Vishwac consistently encouraged me to think big and cultivate strong product thinking—skills that have been invaluable to my growth. His guidance helped me look beyond immediate tasks and consider long-term vision, customer impact, and strategic differentiation. What truly sets Vishwac apart is his deep knowledge and expertise in building products at the intersection of AI and AGI. His ability to translate complex technological concepts into practical, customer-focused solutions is remarkable. He has a visionary perspective on where AI is headed and a pragmatic approach to building scalable products that deliver real value.

Sapan Bharucha Software Development Manager, Amazon Reported to me directly Jul 2025

I've had the privilege of working under Vishwac, and it's rare to encounter a leader who blends strategic clarity with deep empathy as effortlessly as he does. Vishwac leads with purpose, energizes with vision, and builds with intent.

His belief that “product and people are the true currency of growth” isn't just philosophy - it's how he operates every day. Whether he's driving complex, cross-org initiatives or mentoring individuals through pivotal career moments, Vishwac brings a sharp product mindset, a bias for action, and an unwavering commitment to impact.

What truly sets him apart is his investment in people. His mentorship is rooted in trust - he asks thoughtful questions, offers nuanced perspectives, and empowers you to own your path. His leadership fosters a culture of ownership, innovation, and continuous learning.

Vishwac is a leader who understands that sustainable growth is born from investing deeply in both innovation and individuals. Working with him has been a masterclass in scaling systems, shaping product strategy, and leading with heart.

Abhijit Das Engineering Leader, AI and HCM products Reported to me directly Jun 2025

Vishwac is one of the best Product owners I have had the fortune to work with. He brings a clear and strategic vision with deep technical knowledge of the business cases and industry trends. He raises the bar on ownership, managing many moving parts with an efficiency which is at times astonishing. He has top notch communication skills, and is a great partner to work with. His high EQ and amiable nature is an asset when working in extremely challenging situations.

As a people manager I have seen him lead with empathy giving his team the opportunities and scope to grow into their next role.

Swapna Pidady Technology Leader, Amazon On the same team Mar 2024

I had the pleasure of working with Vishwac while on the Alexa Skills Kit team at Amazon. Vishwac joined our organization during the start of some pivotal decisions being made in the technical direction. He quickly ramped up on our product space and became an invaluable resource to our teams.

Despite some dramatic technical disagreements within the teams, Vishwac's strong sense of leadership was able to help navigate these and ultimately significantly improve the velocity of the product development.

Overall I would highly recommend Vishwac for his ability to quickly understand a problem space, identify a clear path forward and execute.

Chris Gilbert Senior Software Engineering Manager, LinkedIn On the same team Feb 2024

I have had the incredible fortune of working with Vishwac just over 3 years in Amazon Alexa. Vishwac differentiates with a unique blend of technical aptitude and business acumen which together amplify his impact on the business. As a product leader, Vishwac is able to drive clarity across numerous complex topics by diving deep into the technical solution and pairing this understanding with his customer feedback, delivers high value roadmap with crisply defined milestones. Vishwac is passionate about technology, stays current with industry developments and is an inspiring partner to work with on forward-looking strategy and long-term business impact. Vishwac's people management skills complement his strong product skills. This was evident from his ability to build a start a new engineering team from the ground up in India, retain through charter changes and grow key talent on his team to top performers. I highly recommend Vishwac as a Sr. Technical leader to drive sustained teams that generate results for the business.

Adam Baran Senior SDM, Core Agent Engineering, Alexa AI Managed me directly Feb 2024

I have worked closely with Vishwac on projects focused on conversational AI. He is deep technically, highly collaborative, and a great teammate/addition to a product leadership team. He is able to lead complex efforts, is able to drive clarity from ambiguity, and build consensus when and where needed. I've always found him to be dedicated to his craft, always striving to be a subject matter expert in the areas he owns and executing with great integrity.

Scott Gellock VP of Engineering, Microsoft Copilot Studio Managed me directly Feb 2024

Vishwac holds the most important values that I'm looking for in a program manager role, driving for result, driving for clarity. Vishwac is always driving the product in a clear direction with his passion in bot area, his customer focused mindset, his highly responsibility for the team and product, and of course his solid skills across PM and developers roles, which is rarely seen in other program managers. I worked with Vishwac only in bot building area, but with the experience working with him, i truly believe he will bring clarify (one of the most important thing if not the most) and result in any areas and in any roles. I highly recommend Vishwac.

Dong Lei Principal Software Engineering Manager, Microsoft On the same team Nov 2020

Vishwac is one of those few people who are always full of ideas and big vision, but at the same time can effortlessly connect all the dots to make those ideas a reality. He is a total team player, has no-nonsense approach to getting things done and is willing to help with whatever work needed to ship features/products on time and make them really great. Vishwac is a just pleasure to work with and any team would be very lucky to have him.

Tien Suwandy Principal Software Engineer, Microsoft On the same team Sep 2020

Vishwac is an amazing Product Manager. He is one the rare types of PM with hands-on approach and tons of customer empathy. He is a subject meter expert in Conversational AI and has tons of experience. I was always learning new things when talking with Vishwac on AI, Language Understanding, and conversation flow. Vishwac took upon himself to spearhead new ways to express and model conversations and partnered very well with engineering to execute. It will be amazing if I get to work with Vishwac again in the future.

Yochay Kiriaty Director, Product Management, Google Cloud Managed me directly May 2020

Vishwac and I collaborated in an effort to make it easy for developers to use Microsoft Conversational AI offerings that range from SDK and Cognitive Services to CLI tools. We were driven by the vision to make our offerings extensible and seamless to use.

Vishwac brings in a rare combination of thought leadership in this field and the drive to bring alignment across parties to look for optimal solutions. His passion for his field, curiosity to look for creative solutions, and collaborative nature are infectious and truly inspiring. I look forward to collaborate with Vishwac again in the future and would heartily recommend him.

Simerpreet Kaur Product, Microsoft Partnered across teams Apr 2020

I worked with Vishwac on several of the largest Internet Explorer releases.

Vishwac is an outstanding team worker, intelligent and always friendly. Together we beat multiple records of previous releases multifold, including in reaching hundreds of millions of users Worldwide on day one of the release, on the same release date as the English version - something Microsoft had never done before with any product at the time. The turnaround time and the improvements in efficiency put pressure on other teams across Microsoft to follow up, and eventually enabled all of Windows to do the same.

I miss working with Vishwac, and I would welcome the chance to work with him again. Any team in the software industry would be lucky to have him as a member!

Claus H. Juhl Senior Program Manager & Product Owner On the same team Mar 2018

I had the pleasure of working directly with Vishwac both as part of a virtual team and as a team mate; our area of focus was all things Conversational User Experience. Not only is Vishwac an outstanding program manager - organized, driven, detail-oriented, he is also a great design thinker and contributor. He is simply wonderful to have on a team due to his collaborative style, intense curiosity, technical depth, communication skills and ability to get things done cross discipline, cross organization and with a consistent focus on customer value and innovation.

Colleen (Griffiths) Estrada Co-Founder, INÉSUEÑO Senior to me, cross-team Mar 2018

Vishwac has been fantastic to work with as part of the Bot Framework team at Microsoft. As a PM he has a great sense for merging the needs of customer scenarios with the capabilities of the technical solution space. He is pragmatic and deeply engaged at all levels of the product development and is a great presenter with the ability to tell a compelling story that customers can connect to. Overall it has been a pleasure to work with Vishwac and I would recommend him in a heartbeat.

Henrik Frystyk Nielsen Senior Principal Engineer, Amazon General Intelligence Senior to me, cross-team Mar 2018

Without a doubt, Vishwac has consistently proved to be a top performer on my team, showcasing his innate talents and leadership strengths in many ways. He had shown to have an impeccable balance of technical aptitude and UX acumen, able to own all aspects of the feature end-to-end from the bottom of the stack to the user interaction and visual designs. As part of the speech platform team, cross-group collaboration and partnering with others across teams and orgs was not only important, but mission critical, and Vishwac always delivered. I've constantly received numerous direct feedback from our partner teams and stakeholders indicating just how receptive and responsive Vishwac was to meet their needs and demands, and with his initiative, how they absolutely love working and collaborating together with him. His dedication, passion, and commitment to everything he worked on was clearly evident in the work he produced and the business outcomes achieved for our team.

Vishwac has many super strengths – he's sharp, is detail-oriented, has great inter-personal skills and a natural working with others, has a contagious positive attitude, and always goes above and beyond of what is asked of him. These are all important qualities to have, which Vishwac is brimming of. Most important of all, I have the utmost confidence in Vishwac and appreciate all of the positive influence and impact he made on our team.

Dan Hwang Product Manager (Technical), Amazon Managed me directly Mar 2018

Vishwac is a great PM to work with. He has the ability to jump into many areas e.g. interaction design, servicing, etc. He's always willing to spend time to share his knowledge. I really valued having Vishwac on our team.

Bonnie Yu Product Coach and Leader On the same team Feb 2014

I had handpicked Vishwac based on feedback from his prior work at Virtusa. He proved to be a bulwark in this very challenging project. His technical and communication skills were exceptional and he absorbed a lot of the intense pressure by independently owning a key module. Great person to have! I'm sure his leadership skills will come to the fore more and more as he picks up increasing responsibility.

Ram Subramanyam Gopalan Product Management, Striim Managed me directly Feb 2011
07 · Smṛti · Elsewhere

The archive

What I make when nobody's asking. No roadmap, no OKR — just the things that kept pulling.

01 Music My original compositions — music is the best expression of my ability to think in terms of vibrations.

02 Pilot As a private pilot, I get a vantage point that rejuvenates me.

08 · Jala · Invitation

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